Company Profile

Company Overview

Mission Statement
Our goal and policy is to treat our clients as we would treat our families, and to treat our clients' pets as though they were our own. Our clients and patients are the heart of our practice and the reason we are here. At all times our clients and patients will be treated with respect, dignity and compassion. Being of service to our clients and patients is the definition of our purpose and the mission of our practice. To be at the leaders of the Vet Industry.

Vision Statement
Our vision is what we aspire to become. Our goal at Bald Hills is to treat our clients as we would treat our families, honestly and with respect; and to treat our clients’ pets as though they were our own. Our clients and patients are the heart of our practice and truly are our reason for being. To exceed client expectation and be the leaders of the Vet industry.

Our vision is to provide excellence and compassion in patient care, to recognize the important role our clients play on our health care teams, to encourage open communication and education; learning, sharing and growing together. Our Vets & Nurse team members to work together to enable this vision

Culture Statement
At Bald Hills we continuously aim to create a company and brand culture that encourages and expects both management and team members to always strive for and abide by our core philosophies, which include :
* Loyalty and Commitment
* Integrity and Professionalism
* Honesty and Trust
* Sincerity and Respect
* Consistency and Initiative
* Continued Learning
* Leadership and Fairness
* Team Play, Fun and Mateship
Our team members ALL have the following attributes:
* They have a thirst for knowledge and enjoy any opportunity to learn
* They show respect and loyalty to their workmates, management, clients and the business
* They demonstrate professionalism in all they undertake
* They are honest, trustworthy, sincere and show great integrity
* They are not afraid to take initiative, show leadership or share ideas
* They are a “true” team player because they love being part of something bigger than themselves
* They can work autonomously
* They are inspired and motivated
* They have impeccable time management
* They have fun and understand the importance of “mateship” with their fellow team members
*They are able to achieve and sustain a high level of job satisfaction due to the fact they:
* Truly love what they do
* See the value and benefit of what they provide to their customers and
* Enjoy the culture and environment of their workplace